If you are a current Comcast Xfinity customer, chances are your most recent bill was higher than the last month. It seems as though on a regular basis, the cost of the equipment, broadcast fees, or some other fee increases for Comcast resulting in a higher bill for consumers.
So what are your options for fighting back? Do you just accept it the price increase? Do you call to see if there are any Comcast Xfinity deals for current customers? Or do you just cancel service completely?
Trying To Get A Comcast Promotion
In the past, one of the easiest ways to save money on your cable bill was to call up and ask for any Comcast renewal deals. I would do this on a regular basis. Every few months I would call asking for a Comcast promo.
They would agree and I would be able to extend my current deal another six months. For me, that 5 minute call was well worth the money I was saving.
However, fast forward and my latest Comcast promotion ended. The same routine began with me calling to continue my deal, only this time, I was not offered a deal. No problem as I thought it was just the person I was dealing with since I had encountered this before.
I decided to call back again in another day and have a different agent give me a list of Comcast promotions. But after that call, I still had no promotion.
After many more frustrating calls, I got a representative that told me Comcast introduced a new policy. They are no longer offering rolling promotions to existing customers. It makes no sense, but I’ll do my best to explain it.
No Comcast Promotions For Current Customers
A rolling promotion is when I would get a six month deal on my cable bill. When the six months ended, I called back and got the same promotion extended for another six months. After those six months, I get it extended again with another phone call.
Rinse and repeat every six months. The deal was great as I was saving about $25 a month on my bill. That comes to $300 a year in savings.
But now, there are only Xfinity deals for new customers, not existing ones.
After I called once again, I talked with a rep in the cancellation department who was very helpful at helping me to still get a deal on my cable service.
Here are the steps for you to take to land a Comcast Xfinity deal for current customers.
9 Steps For Landing Comcast Xfinity Deals For Existing Customers
Based on my experience and others, the odds of getting Comcast to lower your cable bill with a Comcast promo as an existing customer is impossible. Your only option is to go the contract route.
Here is your plan when you call to score a deal on your cable bill.
#1. Bypass The Customer Service Rep
At the end of the day, the customer service rep can only do so much. Think about your job and the decisions you can make without needing approval. Same idea applies here. Giving discounts that aren’t on the monthly promotional sheet aren’t possible with this person.
And most customer service reps only have a few basic promotions they can offer. Save yourself the aggravation and don’t waste your time talking to this department.
#2. Talk To The Retention Department
When you are in the voice-prompt menu, listen for when it mentions upgrading or downgrading your service. These are the people you want to talk to.
Since you are potentially downgrading or canceling your service, this department has a wealth of Comcast Xfinity promotions for existing customers in the form of contracts.
But before you start talking to them, have a plan and stick to it.
#3. Plan Of Attack
The number one thing you need to do is to stay nice and calm. Have a polite conversation with them and laugh at their jokes. This will make them like you more and want to help you.
The minute you get mean, the less likely you will get help and save money. Stay calm and explain that cable isn’t worth the price you are paying. You are thinking of canceling your service.
Before you cancel, you just wanted to see if there is any promotion or discount that you can have.
#4. Stick To The Plan
The reps have gotten better at this and will come back with offers that you think are deals. They will try to get you into the Triple Play package. Or they will tell you that there is a discount on the “every channel we have plus more” package. Stand your ground.
While these sound good at first, here is what is happening. You are getting more channels for the same price you are paying now. Remember what your goal was? It was to lower your monthly bill!
Adding more channels for the same price doesn’t help you. It helps Comcast avoid lowering your bill! But we fall for it, myself included, because we focus on the deal. More channels without paying more? Sign me up!
When the promotion package rate expires, you will be paying more, much more, than you are now. They suckered my Mom into this.
She had every channel known to man. I was considering moving back home! After her promotion, her bill went from $133 per month to $296 per month. She almost had a heart attack.
To summarize, make sure you don’t fall for this trick. To beat Comcast at this game, I would have a piece of paper in front of me with a big sentence saying “YOUR GOAL IS TO END UP PAYING LESS THAN $XXX”.
It helped to remind me of how I wanted the call to end.
#5. Take Your Time
After they offer the first set of “deals”, pause for a minute as if you are thinking it over. Then politely decline. Ask if they have anything else. Repeat this a few more times.
In the past, I’ve gotten the best deal after the third time I asked if there was anything else they could offer.
#6. Cancel If Needed
If they can’t offer you a deal, then say you would like to cancel. This is your last resort. They want to see if you are serious or not. Tell them that you don’t want to cancel, but the price is just too much. Many times they will make a last-ditch effort.
In some cases they won’t. I’ve canceled my cable, effective the end of the billing cycle many times. Then the next day I call back and tell them to ignore the cancellation. I will take one of the deals they mentioned, assuming it is a good deal.
#7. Go To Twitter
If all else fails, go to Twitter and tweet about how you can’t afford your bill and ask for help. Be sure to include their Twitter handle (@comcastcares) in the tweet. You’ll most likely get a direct message from a Comcast rep to help you out.
This sounds crazy, but it works. I’ve done this with other companies and 99% of the time it worked. When I couldn’t get what I wanted with a phone call, I got what I wanted through a tweet.
#8. Alternate Plan Of Attack
An alternate plan of attack is to grab a flyer from a competitor in your area. Tell the Comcast rep you want to cancel service and go with their competitor with the lower price. Be sure to name the competitor.
I’ve found that most times, Comcast will match the pricing you quote. Of course, you need to actually have a quote from a competitor. You can’t just make it up. If you claim you are getting every channel for $9.95, Comcast will know you are lying.
The only catch to this plan is that you will most likely have to sign up for a contract with Comcast to lock in the price, as the competitor pricing assumes a contract as well.
#9. Skip The Hassle And Use Trim
If you don’t feel like going through the hassle of trying find Comcast Xfinity promotions for existing customers as I outlined above I don’t blame you.
It is frustrating and takes a ton of time to jump through all of their hoops as they try to wear you down.
You might think just taking their current price is OK. But it isn’t. You can save money on your cable bill.
You just have to use Trim. They are a service that will negotiate your cable bill and get you a Comcast promotion. In the event they can’t, they will try again the following month.
It’s simple to use and is a must for anyone who hates negotiating and paying full price for cable. Here is the link to get started saving money on your cable bill.
They only take a fee if they score you a discount and that fee is a small percent of your savings. They’ll also cancel unused subscriptions and find you cash back too!
How To Save The Most Money On Your Cable Bill
Let’s say after reading all of this, you have decided you’ve had enough with cable. You want to cancel but need an idea of some potential alternatives for cutting the cord.
Here are various ways that you can still watch television and movie programming after cutting the cord for a fraction of what cable charges you.
#1. TV Antenna
This is not your grandmother’s “rabbit ears,” though it works in a similar way. You can either mount an antenna to your roof or hide it inside your house and still get a handful of local channels like ABC, NBC, CBS, FOX, CW, PBS, etc.
Here is my favorite antenna. As you can see, they look nothing like the antenna’s you are used to seeing. The key is getting one with a large range, like between 50 and 75 miles so you can get the most stations.
#2. Network/Program websites
Many top serial programs (Tonight Show with Jimmy Fallon, The Daily Show, or network nightly news) have their own websites. You can often go there just after a new program airs and catch it on the website for a couple of days.
You can also search the site for past episodes and get caught up too.
#3. Sling TV
For about $20 a month for the basic package and up to $40 a month for all the channels offered, Sling TV gives you live programming on some of the more popular cable networks.
This includes ESPN, TBS, Cartoon Network, Bravo, A&E, Fox Sports, CNN and History Channel, among others.
There is no contract or commitment here. You can go month to month if you are more of a seasonal watcher of shows or sports. You can try SlingTV for free for 7 days!
One of the pioneers of streaming video. For $10 a month you get access to thousands of movies and TV programs. You even get some compelling original content like “House of Cards,” “Longmire” and “Orange is the New Black.” You can upload the app to your mobile devices and you can run the service on up to two devices at once.
The downside is that Netflix purges its library every month. You won’t get messages telling you what is leaving and what is coming. You have to look that up yourself and be aware if one of your favorite shows is scheduled to be on the chopping block.
#5. Amazon Prime
This is where Netflix’s main competition lies. If a show was on Netflix, it may well end up here, and vice versa. Amazon Prime is $99 a year and gives you access to more than just streaming TV shows and movies.
You can also stream music, borrow e-books and get free two-day shipping on most any order through Amazon. You can try Prime out for $3 for 30 days here.
Hulu has come on as the latest competition. Like Amazon and Netflix, Hulu offers recent seasons of popular shows. The focus is on the recent episodes. Hulu can put up episodes within a couple days after airing.
The other two main services upload a full season when the newest seasons starts, meaning you have to wait a while to get caught up.
#7. PlayStation Vue
For about $40 a month, you get some of the same live programming as with SlingTV. There are some different options too like Fox News, Spike, Nickelodeon, Syfy and USA, among others. You can also stream this on any device or your TV and you can commit month to month as you wish.
And just like with SlingTV, you can customize a package so you get exactly the channels you want.
#8. Pure Flix
A smaller player in this field, but one with amazing content is Pure Flix. They offer family friendly shows and movies. So if you have a young family, this could easily be your best option.
You can get started with Pure Flix here.
At the end of the day, getting Xfinity deals for current customers is a lot harder than it used to me. In most cases, to get a Comcast promotion, you are going to have to sign an agreement. This isn’t the end of the world since your price will be locked in for a set amount of time.
But you still will have to call when you contract is up to try to get another Comcast promotion. This is why I love Trim so much. It saves me money without having to worry. Here is the link again to try Trim out.
Whatever you end up deciding on doing, do something. Don’t just sit back and let your cable company raise your bill whenever they feel like it. Take action to save yourself some money.