After a difficult working relationship comes the letter you’ve been dreading; your client’s not happy and is “seeking legal advice”. Even where client care and risk management are top of your list of priorities, it’s impossible to completely eliminate the chances of a dispute arising – but such a dispute need not be the end of the world. Now’s not the time for brushing things under the carpet – and here are five tempting little white lies that are to be resisted at all costs…
“I only take on a certain type of work…”
The key to dealing with client disputes in a hassle-free way starts with getting the right professional indemnity insurance broker on board and getting coverage in place. The need for complete openness starts when you’re shopping around for policies and completing your proposal form – as being less than candid risks invalidating the policy. A good example is where you are required to stipulate the areas of work you deal with.
Picture the scenario: you state in your proposal form that you only take on relatively small contracts within a tightly defined niche with UK-based clients. You’ve omitted to mention the potential job you may have in the pipeline; a bigger-than-usual project, outside of your usual niche with a European client. If this contract were to go off-track, you could find that the work falls outside the scope of your cover. [Read more…]